The British Gas Telephone Call That
Changed Everything.
I am physically shaking with anger and upset whilst I am writing this. I have been a loyal customer of British Gas for years and I have always paid my bills on time so when I got a phone call tonight demanding to know why I had not paid my bill, I was confused .
The man on the phone who said he was from British Gas spoke very harshly telling me that I had not paid my bill and that I had to do so right away. I tried to explain to him that I had not had a bill otherwise I would have paid it as I always pay my bills on time. He was very abrupt and aggressive and said that I had to pay it today or more charges were going to be added.
He said that an email had been sent to me with my bill (which hadn’t as I checked) and that I had to pay it right away or I would be called and harassed every day until I had paid it all off. I tried to explain that I don’t have any cards on which I could pay it as I always use a friends or my parents and asked if I could pay it tomorrow to which he said no.
He said that my only option was to set up a pre-paid metre and that would stop me getting any more charges added. I really didn’t want to do this but after him telling me I had to over and over, I finally agreed against my will. I was so scared after this call, I was in a real panic from what had just happened. Was he really from British Gas? I had to find out.
I called the British Gas Customer Service line to speak to someone different to try and find out what had just happened. I wanted to make sure the call had been from them (which the new man I spoke to confirmed it was). He said that no bill had been sent yet as it was only due today and my bill would be sent out within the next 7 days. He said I should just pay it as normal then and that there was nothing to worry about. He said that I had not missed my bill, I had not been sent an email and I did not have to have a pre-paid meter. I asked him to cancel the pre-paid meter immediately for me as I did not want that in the first place,
I am so angry and upset by all of this. I have no idea why a member of their staff tried rang me and tried to bully me into getting a prepaid meter but I do know that I am definitely not getting one. I’m still shaking from all of this. I am now thinking of transferring my account (both gas and electric) to another company. One who doesn’t treat me like this. I would like an explanation as to what happened and why?
I have emailed them a complaint and am now awaiting a reply.
I have emailed them a complaint and am now awaiting a reply.
I’m so confused, angry and upset right now. Why would a company do this? Was all this a plot to get me to get a prepaid meter or was it something else. Either way they have really upset me and I no longer want to do business with them unless I get an apology and an explanation.
Has anyone else had anything like this happen to them?
How very strange! Hope you manage to sort it out with them. So bad to ring up and threaten you like that. x